1. Refunds

• Eligibility: Refunds are available for products that are damaged or defective upon receipt. We do not offer refunds for custom cakes or items that were made to order unless there is a clear issue with the quality or accuracy of the product.
• Request Process: To request a refund, please contact us at [Email Address] or [Phone Number] within [number of days] days of receiving your order. Provide your order number, a description of the issue, and any supporting evidence, such as photos of the damaged or defective product.
• Resolution: Once we receive your request, we will review it and, if eligible, process your refund to the original method of payment. Refunds may take [number of days] business days to appear on your account.

2. Returns

• Eligibility: We do not accept returns for food items, including cakes, cupcakes, and pastries, due to health and safety regulations. If you have received a non-food item that is incorrect or defective, please contact us within [number of days] days of receipt to initiate a return.
• Return Process: To return a non-food item, please contact us to request a return authorization. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
• Condition: Returned items must be in their original packaging and in the same condition as when they were received. Items that are damaged or altered may not be eligible for return.

3. Exchanges

• Eligibility: We do not offer exchanges for food items. For non-food items, if you would like to exchange a product, please contact us to discuss available options.
• Request Process: To request an exchange, please follow the same process as for returns and ensure the item is returned in its original condition.